FAQS
How can I check the status of my order?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status here.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your tracking page.
My package seems to have stopped moving.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
Do you offer returns?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, the website reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that a product arrived damaged, the customer contacts customer service within several hours of receipt. Customer need include photos of the issue and a screenshot of your order confirmation email.